This short course, aimed at those who support remote teams, considers the benefits and challenges posed by members of staff working virtually or remotely. Learn about effective communication and the role technology can play in this, and the importance of understanding cultural differences and the working practices of different countries. Upon completion of the course, you will how to set and manage health, safety, and welfare policies and procedures for staff.

Learning outcomes

• You will gain an understanding of the benefits and challenges of remote and virtual working
• You will know how to support staff and look out for their health, safety, and welfare regardless of where they work
• You will be able to find ways to communicate effectively with remote teams

Advantages of this course

• Nowadays, we are more likely to be working with, and supporting, colleagues who work in different buildings, cities, and even countries. We may also be supporting team members who travel for business or work from home. As such, you will need to know how to utilise technology and communicate with those for whom English is not their first language and/or live and work in a different culture. This short course will help you to make these team members feel valued and included.
• Health, safety, and welfare requirements apply to all employees no what where they work and this course will help you understand these rights and requirements. This includes lone workers and staff travelling for business.
• Websites and video resources are utilised to explore the supporting remote teams further
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course offers guidance on how to make the most of your time at work, and outlines the personal benefits of good time management. Understand how to prioritise what is important and what is urgent. Learn about time management skills, and some of the theories behind them.

Learning outcomes

• You will understand that time management is a matter of knowing what needs to be done, knowing the best way of doing it, adapting your behaviour, and being organised
• You will understand the benefits of good time management
• You will learn about how to minimise interruptions in their work day
• You will learn about the need to learn how to prioritise what is important and what is urgent

Advantages of this course

• Within the workplace, most people know the tasks that need to be completed on a daily basis. However, as we all know, it is very rare that we are able to simply carry out those tasks without interruptions or deviations of any kind. Time management is not a skill, it is a behaviour. It is a matter of knowing what needs to be done, knowing the best way of doing it, adapting your behaviour and being organised.
• You need to plan how you will use your time and focus on what needs doing. Learn how to prioritise what is important and what is urgent.
• This course looks at time management skills, and some of the theories behind them. It has strategies for better time management and also looks at stress management.
• Training is given through a filmed tutorial, references to websites for reading and good practice video
• There is suggested extended reading to give both practical information and links to websites to expand knowledge
• An additional activity encourages you to reflect on your learning

We all experience stress at some point in our lives, and for many of us, living busy lives with high pressure jobs increases our risk of experiencing stress regularly. This course helps you to understand how the body reacts to stress, how it can affect health, and most importantly, how to manage stress.

Learning outcomes

• You will understand the 3 natural reactions to stress - flight, fight, or freeze
• You will know the difference between distress and eustress
• You will know some of the ways you can manage stress, and how some minor-moderate stress can be positive

Advantages of this course

• We are living increasingly busy and challenging lives, and a lot of us have high-pressure jobs (such as health care and childcare workers) which can take a toll on our wellbeing. This course will help you understand what happens to your body when you're stressed, some of the most common stress triggers, and how to mitigate the harmful effects of stress
• This course explores helpful strategies to reduce and manage stress, and some of the harmful strategies that often make the situation worse
• You may feel like you’re not allowed to feel stressed about a happy event, like going on holiday, as people expect you to be positive and excited about it. Just remember, stress is a natural reaction and there are lots of us who would feel the same way when faced with a delayed flight or having to plan a holiday on top of a busy work schedule. You can’t change the way your body reacts in the moment, but you can manage the stress and learn from it. This course considers some of the ways we can learn from stress and use it as an opportunity for personal growth, where possible.
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course looks at reasons for holding events and the stages of event planning. You will look at relevant legislation and insurance, and consider the role of project management when planning an event. Upon completion of the course, you will be able to write your own event plan and understand the importance of evaluation and feedback after an event. This course covers different types of internal and external events across a variety of industries.

Learning outcomes

• In this lesson you will learn why organisations hold events
• You will learn about the different types of internal and external events
• You will learn about the planning involved in managing an event

Advantages of this course

• This course will offer useful information for those who are looking to start organising events. Written by an experienced event manager, the course offers a guide to writing an event plan with all the different areas that need to be considered – such as venue, budget, food and drink, insurance, and security
• Books and website are utilised to explain some further information on health and safety, legislation, and project management
• Videos look at evaluation and feedback after the event – things that are often overlooked
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course is aimed at individuals who have a responsibility for reception duties. Consider the importance of a receptionist to an organisation and the impression a new visitor may form after a positive or negative experience. Learn about the tasks a receptionist may be asked to complete, and know how to perform these tasks effectively.

Learning outcomes

• You will understand more about the role of a receptionist
• You will understand the variety of tasks a receptionist has
• You will learn about dealing with visitors to an organisation
• You will learn about the importance of your personal behaviour and how it impacts on the organisation you work for

Advantages of this course

• The role of a receptionist is a very important one as visitors will gain their first impression of an organisation from how they are received. As the receptionist, you are the face of the company. This role is a predominantly an administrative one, and the duties will vary depending on the organisation.
• This course looks at the variety of tasks that a receptionist has to undertake and the skills required. It looks at some qualities of a good receptionist. It also has information about the legislation that a receptionist needs to be aware of, such as laws relating to health and safety.
• Training is given through a filmed tutorial, references to websites for reading and good practice video
• There is suggested extended reading to give both practical information and links to websites to expand knowledge An additional activity encourages you to reflect on your learning

This short course, aimed at those currently in work or planning to join the workforce, looks at personal and professional development. Learn about the process of continual improvement, Continuous Professional Development (CPD), and personal development plans. Understand how to handle feedback and the importance of reflection and self-evaluation.

Learning outcomes

• You will discover what personal and professional development entails
• Find out more about how reflection helps us to develop in all areas of our life
• Learn about personal development plans and how to create and evaluate them

Advantages of this course

• It is easy to think that book learning will lead to development, but this course looks at the importance of reflecting on the skills and knowledge you currently have, planning what you need to do in order to develop, and then applying what you learn in your work and in your personal life
• This course will ask you to reflect on the development you need and create a personal development plan
• Website and video resources are utilised to explore the difference between learning and development
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course will explore leadership and management in a professional environment. Consider the difference between leadership and management, a variety of leadership styles, and core leadership theories. Learn about the importance of empowering a workforce and motivating staff.

Learning outcomes

• Learner will know the difference between leadership and management
• Learner will give consideration to what type of leader they are or might want to become
• Learner will learn about different leadership styles and the importance of adopting different styles for different situations

Advantages of this course

• Leaders perform tasks that are relevant to their profession and these will vary from one job to another. However, the key actions will be the same. This course will outline these key actions – from deciding what has to be done to evaluating how well tasks have been completed.
• The benefits of a motivated and empowered workforce include increased job satisfaction and greater support for business objectives. Motivational theories and techniques are discussed in the Presentation section of the lesson.
• Additional activities encourage the learner to reflect on the learning
• There is also suggested extra reading that gives both practical information and links to websites to expand knowledge

This short course is perfect for staff in a customer facing role, or those preparing for a job in customer service. Understand customer needs, wants, and expectations, and the different types of customers you might encounter. Read about relevant policies, procedures, and legal and ethical requirements. Learn the essentials for delivering great customer service face-to-face, on the phone, over email, and through social media and live chat.

Learning outcomes

• The learner will understand how legislation, such as the Data Protection Act and the Equality Act, relates to a customer service role
• The learner will know how to meet customer needs and be given tips for exceeding expectations
• The learner will understand the importance of delivering on promises to the customer, and will know not to over-promise or making decisions outside of the limits of their authority
• The learner will learn about the communication and negotiation skills often needed in customer service

Advantages of this course

• The service offer is the extent and limits of the customer service that an organisation is offering. This may vary from organisation to organisation, and also from product to product. Often, customers will ask about the features or benefits of a product, or request additional features, and it is essential that you have the knowledge to answer them, or know how to seek information and obtain help if you are unsure. This course will give you the confidence to handle customer questions and requests, and know what to say when you don’t have the answer to hand or the authority to handle the request.
• This course also gives guidance on customer interactions through social media platforms or a live chat function
• Websites and video resources are utilised to explain how to deliver great customer service to all customers – internal and external
• Additional activities encourage the learner to reflect on the learning
• There is also suggested extra reading that gives both practical information and links to websites to expand knowledge

This short course looks at how digital marketing has changed marketing and the marketing mix in recent times. Explore digital marketing, digital channels, and the marketing mix. Learn how to communicate to people who are used to accessing information at the touch of a button and consider how digital channels support print advertising.

Learning outcomes

• You will be shown how marketing products and services have changed dramatically over the last sixty years
• You will be introduced to the mix of different channels and processes now used, and how digital channels support print advertising

Advantages of this course

• With people getting used to 24 hour a day access to information, knowing how to get products and services to the attention of the correct target audience is becoming increasingly important. This course offers information to those with who want to know more about modern marketing.
• Website and video resources are utilised to explain the information further
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course is aimed at customer facing staff, who are responsible for resolving customer problems and handling complaints. Learn about the different types of problems a customer will come to you with and reasons why customers complain. Understand appropriate responses and how to turn a negative situation into a positive one. Know how consumer rights affect problem-solving and complaint handling and feel confident in your ability to resolve issues in line with current legislation and ethical requirements.

Learning outcomes

• The learner will know how and when to offer a refund, repair, or replacement
• The learner will understand the difference between problems and complaints, and service offer and service delivery
• The learner will be encouraged to confirm the limits of their authority with a manager, and how to ask for more authority in order to resolve issues quickly
• The learner will understand active listening and negotiation skills

Advantages of this course

• Resolving problems to the satisfaction of the customer is an intrinsic part of customer service and can reduce the likelihood of a customer making a formal complaint, leaving negative reviews, or telling friends and family not to use your organisation. This course outlines top tips for problem-solving and a simple six-step process for finding solutions to common issues.
• This course considers what to do if the problem or cause of the complaint is not the fault of the organisation. For example, a customer mistake or a change in the law.
• Training is given through a filmed tutorial, references to websites for reading and good practice videos
• There is suggested extra reading to give both practical information and links to websites to expand knowledge An additional activity encourages the learner to reflect on the learning

Every child or young person is an individual and will develop skills in their own way, and in their own time. However, we can say it’s normal to develop a certain skill within a given time span and these are known as ‘developmental norms’. Consider the stages of development from birth to 19 years, as well as the influences upon a child’s life that could affect their ability to develop according to expected norms. This short course is suitable for childcare practitioners, educators, and those supporting children and young people.

Learning outcomes

• You will learn that children’s development begins from the moment of conception
• You will learn that family influence is usually the most significant factor affecting development. You will understand the importance of forming a good relationship with parents and carers – working in partnership with them.
• You will be able to recognise when a child is falling behind their peers or reaching milestones sooner than expected

Advantages of this course

• Each area of childhood development is important, and we must understand these areas in order to offer children and young people appropriate learning experiences and levels of support. This course clearly outlines ages and stages of development.
• A child or young person with a disability may develop at a different rate or sequence to ‘the norm’. The presentation section of this lesson explains the common effects of particular disabilities on development.
• Additional activities encourage you to reflect on the learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This course will help teachers and teaching assistants to create, find, and adapt learning resources for different learning styles and needs. Learn about copyright for education and sharing resources online. Explore digital technology in the classroom and creating sustainable resources. Know how to prepare for different learning needs, such as EAL and SEN.

Learning outcomes

• Know where to find good quality and freely available resources online
• Get tips on preparing environmentally friendly resources
• Understand the importance of inclusive learning resources and how to prepare for a class of learners with different backgrounds and needs

Advantages of this course

• Learning resources are a great opportunity to engage students in learning, make it relevant to their daily lives, and bring some fun into the classroom. This course shares the best free resources for teachers and teaching assistants on the web. This includes resources for students with English as an Additional Language, a dyslexia style guide, and how to prepare for cultural diversity.
• Digital resources can help to break down barriers to learning and are an easy, paperless way to deliver learning both in and outside of the classroom. They can also present new challenges for educators, such as knowing what file formats are the most commonly used, and this course will explain how to make the most of digital technology.
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

Helping children develop the skills necessary to support mathematical learning, problem-solving, and relating numeracy to everyday life is a crucial part of being an educator. Understand the importance of numeracy skills to future achievement and self-esteem. Learn techniques that demonstrate the relevance of numeracy to daily life, classroom strategies to develop numeracy skills, and tasks and activities you can use with the children you support.

Learning outcomes

• You will know the early learning goals and aims of the national curriculum as it relates to numeracy, and be asked to consider how the children you support are achieving against this
• You will understand the importance of numeracy skills for the digital age, self-esteem, and employability
• You will learn about intervention strategies, differentiation, scaffolding learning, and involving families in developing numeracy skills

Advantages of this course

• Children can sometimes question why numeracy skills are important, but good quality teaching provides the answer by using techniques that show the relevancy of numeracy to their daily lives, the world around them, and their future careers. This course provides a wealth of resources and ideas about how to explain the relevance of numeracy to real-life situations.
• You will explore a number of resources for primary and secondary school teachers, and educators who are looking to implement numeracy across the curriculum
• Additional activities encourage you to reflect on your learning
• There is also suggested extra reading that gives both practical information and links to websites to expand knowledge

On successful completion of this course, you will have the option of purchasing a CACHE certificate. This certificate must not be confused with nationally regulated qualification achievement. Disclaimer statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. CACHE has exercised reasonable care and skill in endorsing this programme, and makes no representation, express or implied, with regard to the continued accuracy of the information contained in this programme. CACHE does not accept any legal responsibility or liability for any errors or omissions from the programme or the consequences thereof. Endorsement statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. These programmes have been reviewed by a Subject Specialist in childcare and are endorsed by CACHE, they are not a regulated qualification.

Learn how to plan, prepare, support, and evaluate learning activities at an educational setting. Know how to use formal and informal observation to assess development, and report on participation and progress. Consider how to meet the needs of all learners and remove barriers to participation. This short course is aimed at learning support practitioners.

Learning outcomes

• You will learn how to contribute to the planning, delivery, and review of learning activities
• You will be able to select and prepare resources and adapt them to meet the needs of learners
• You will feel confident using learning support strategies and working in partnership with teachers
• You will be able to include all learners in activities and know how to remove/reduce barriers to participation

Advantages of this course

• Learning doesn't just happen in the classroom. This course will show you how to support learning in different environments - both indoor and outdoor.
• Methods of recording observations and assessing learning will be suggested
• You will be encouraged to speak up and make suggestions for improvements to learning activities. This course will also cover giving feedback to learners on their progress and development
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This course will help you to support the literacy skills of learners in an educational setting. Learn how to identify learner needs, create targets for development, and explain the literacy demands of activities. Consider a range of strategies for developing reading, writing, and communication skills, and know how to boost self-esteem and confidence with English. This course is aimed at learning support practitioners.

Learning outcomes

• You will be able to assess literacy skills so you know how to best support each learner
• You will understand that the skills of reading, writing, speaking and listening are all interrelated, and why phonetics is used in the teaching of reading and spelling
• You will be confident enough to develop your own games and strategies for clarifying and reinforcing learning

Advantages of this course

• Some children, young people, and adults face barriers to accessing teaching and learning and may find English especially difficult. This course will explore some of these barriers, such as dyslexia and visual impairment, and suggests ways to reduce or remove them. By providing literacy support, you are an important part of ensuring all learners have an equal chance to succeed in education.
• Literacy underpins all learning in every subject area. It starts with communication skills – speaking and listening, which in turn underpin word acquisition, spelling and reading. By the end of this short course, you will have gained the knowledge and confidence that you will need to actively support literacy skills in the learning environment.
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This course will help teachers and teaching assistants to create, find, and adapt learning resources for different learning styles and needs. Learn about copyright for education and sharing resources online. Explore digital technology in the classroom and creating sustainable resources. Know how to prepare for different learning needs, such as EAL and SEN.

Learning outcomes

• Know where to find good quality and freely available resources online
• Get tips on preparing environmentally friendly resources
• Understand the importance of inclusive learning resources and how to prepare for a class of learners with different backgrounds and needs

Advantages of this course

• Learning resources are a great opportunity to engage students in learning, make it relevant to their daily lives, and bring some fun into the classroom. This course shares the best free resources for teachers and teaching assistants on the web. This includes resources for students with English as an Additional Language, a dyslexia style guide, and how to prepare for cultural diversity.
• Digital resources can help to break down barriers to learning and are an easy, paperless way to deliver learning both in and outside of the classroom. They can also present new challenges for educators, such as knowing what file formats are the most commonly used, and this course will explain how to make the most of digital technology.
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course aims to increase understanding of Attention Deficit Hyperactivity Disorder (ADHD) and is suitable for those working with children and young people. Learning explains the difference between ADHD and ADD and helps you to spot the signs and symptoms of ADHD, understand the causes, and provide children, young people, and their families with accurate information and guidance.

Learning outcomes

• You will have a comprehensive understanding of ADHD and how it can affect children and young people throughout their lives
• You will be able to recognise, and respond to, a child or young person showing signs of ADHD
• You will know where to go for help and support, and who to turn to for advice on managing symptoms

Advantages of this course

• It is thought that around 2-5% of school-aged children may have ADHD and symptoms often present in the early years, this course will help practitioners working with young children and school-aged children and young people to spot the signs and symptoms and understand how to support the individual, and their family, with the condition
• You will explore the importance of diagnosing ADHD when symptoms first present, and the course will outline some of the challenges faced by people with ADHD who were not diagnosed at this stage
• You will grasp the positive characteristics of people with ADHD and the positive aspects of the condition
• Additional activities encourage you to reflect your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

On successful completion of this course, you will have the option of purchasing a CACHE certificate. This certificate must not be confused with nationally regulated qualification achievement. Disclaimer statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. CACHE has exercised reasonable care and skill in endorsing this programme, and makes no representation, express or implied, with regard to the continued accuracy of the information contained in this programme. CACHE does not accept any legal responsibility or liability for any errors or omissions from the programme or the consequences thereof. Endorsement statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. These programmes have been reviewed by a Subject Specialist in childcare and are endorsed by CACHE, they are not a regulated qualification.

In every classroom, the child does the learning, the teacher facilitates that learning, and the environment must support them both. This course looks at how Reception and Key Stage 1 classrooms can inspire education. This short course, aimed at those working with children in a classroom setting (Foundation and Key Stage 1), looks at the impact the classroom can have on a child’s learning and development.

Learning outcomes

• The learner will gain an appreciation of the positive effects a well thought out classroom arrangement has on a child’s desire to learn
• The learner will understand how the environment stimulates curiosity, initiative, creativity, confidence, interaction, and perseverance – the how of deep-level learning
• The ways in which children learn will be explained to learners, this includes movement, curiosity, imagination, creativity, hands-on experience, and play
• The learner will know how to create a good classroom arrangement that empowers children to make choices and think for themselves, as well as inspiring learning

Advantages of this course

• Some children may struggle more than others to concentrate in particular classroom set-ups, for example, a child with Autism will not cope well with a room where everyone is wearing red and sitting on red chairs at red tables. This course will help learners to arrange their classroom in a way that allows all children to concentrate and feel comfortable.
• A good classroom arrangement is not just for the children, you should also feel like you have a joyful and safe space to spend time in. This lesson will consider ways in which you can use the space creatively to create a classroom which everyone looks forward to using.
• Reading texts, website, and video resources are utilised to explore how classrooms can inspire learning and additional activities encourage the learner to reflect on the learning

 

Assessment for Learning is a commitment to learning and progression at school - tailored to individual needs. Learn about the purpose and characteristics of AfL and how to use assessment strategies to encourage learning. Know how to support learners and encourage self-reflection, review strategies and achievement, and maintain records. This is aimed at learning support practitioners.

Learning outcomes

• You will understand the difference between formative and summative assessment
• The purpose and characteristics of AfL will be explained, as will the role of the support practitioner in assessing learner progress
• You will be able to identify opportunities for assessment and make judgements about how well learner's are doing and how much they are participating in activities
• You will be able to set personalised learning goals with learners and engage them in their learning journey

Advantages of this course

• Learning guided by assessment allows the learning to match the needs, interests, and developing skills of the learner. It allows the teacher to plan interesting and engaging lessons and activities. This in turn will encourage the learner to become involved in the development of their own learning and target setting, and improve motivation and achievement. Those supporting teachers and learners are an integral part of the assessment process – your contributions to the process are a key part of the assessment cycle. This course will help you understand your role and contribution to AfL.
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

Dyslexia is a common learning difficulty and dyslexic learners face problems when processing words into meaningful information, but that doesn't mean it's a barrier to being skilled and achieving well in education. With about 10% of the UK population with some degree of dyslexia, it's likely you will be supporting dyslexic learners. Learn how the condition affects children and young people, signs and symptoms, the importance of early identification, and teaching strategies. This course is suitable for early years practitioners and educators in primary school, secondary school, and further education.

Learning outcomes

• Understand the condition and how it can affect reading, writing, spelling, and comprehension. Dyslexia isn't just about literacy and affects other areas of learning. These areas will be outlined in the course.
• Find out about the other specific learning difficulties/disabilities associated with dyslexia
• Learn about the signs and symptoms of dyslexia in the early years, school aged children, and young adults. Persisting factors into adulthood will also be described.
• Understand the importance of early identification and Individual Education Plans

Advantages of this course

• You will have an insight into what it's like to have dyslexia through personal stories, activities and tasks, and examples of how the written word presents to dyslexics
• You will be given case studies of effective practice in supporting learners with dyslexia in secondary and further education settings
• This course contains a style guide providing principles that can help ensure written materials consider the difficulties experienced by some dyslexic people and allow for the use of text to speech to facilitate ease of reading
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course explores some of the safety issues relating to the use of the internet, particularly by children. Internet usage has increased enormously, but so have reports of the safeguarding issues linked to abuses of internet communication. You will be introduced to some of the risks and dangers, and how to deal with them – including where to report online concerns and risks.

Learning outcomes

• You will learn that it is important to be aware of the risks as well as the benefits in technology
• You will be able to talk to children about keeping themselves safe online
• You will become aware of how important it is to know what children are doing online

Advantages of this course

• This course offers information to parents, grandparents, or anyone who may be concerned about risks a child may encounter on the internet. Many of the dangers online have only existed for a few years, and it is easy to be unaware of terminology and technology that children use every day.
• An internet safety checklist is included which suggests how internet activity should be approached with children of different ages
• The course includes a description of what is meant by such terms as ‘cyberbullying’ and ‘online radicalization’, together with information on the organizations that exist to tackle these issues
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

On successful completion of this course, you will have the option of purchasing a CACHE certificate. This certificate must not be confused with nationally regulated qualification achievement. Disclaimer statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. CACHE has exercised reasonable care and skill in endorsing this program, and makes no representation, express or implied, with regard to the continued accuracy of the information contained in this program. CACHE does not accept any legal responsibility or liability for any errors or omissions from the program or the consequences thereof. Endorsement statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. These programmes have been reviewed by a Subject Specialist in childcare and are endorsed by CACHE, they are not a regulated qualification.

This course, aimed at childcare practitioners working with young children, looks at creating a themed indoor environment that gives children the opportunity to explore and learn both independently and with adult guidance. ‘A magical place to learn’ takes a fairy tale theme as the starting point for a variety of exciting activities and experiences. Young children are naturally curious and want to explore and learn. If a childcare practitioner creates an environment that is richly resourced with activities, children will learn naturally from all that is around them. It is the practitioner’s skill in creating the environment that is important, and then providing the appropriate support for each child so they get the most from the activities. Wherever possible, children should be fully involved in creating their own place to learn and contribute their ideas and art work. This course will guide you through the process of creating a themed indoor environment, using fairy tales as an example. Upon completion of the course, practitioners will have the tools, confidence, and enthusiasm to bring their ideas to life.

Aim of the course

To increase your knowledge and understanding of the many areas of learning that can be created within the child’s indoor environment, and to maximise the opportunities for learning by purposefully planning each area, involving children in the choices made.

Objective of the course

You will be able to create a more interesting and exciting indoor environment that will allow children to explore and learn.

Course structure

• Filmed tutorials, planning resources and tools, presentation, and good practice example videos – all video content is original and has been created for this course by Laser Learning
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

You will gain an understanding of the areas of learning you should find in any good play environment. Explore how these areas promote learning and development and the part practitioners may play in this. Discover how to create a room to learn using a planned approach and how to adapt your plans according to children's needs, wishes, and desires. This course is appropriate for childcare practitioners working in a range of settings.

Learning outcomes

• You will learn that in a richly resourced environment, children will learn naturally from all that is around them
• You will learn the importance of providing children with opportunities to learn independently and interact with their peers with minimal adult intervention
• You will learn to consider the possibilities for creating a flow between the indoor and outdoor areas of the setting so that children can move freely between them

Advantages of this course

• The learning in this course reflects the fact that children are naturally curious and want to explore and learn
• The course covers how to plan a room for learning, how to designate responsibility to staff, how to link the areas for learning and planned activities to the Early Learning Goals, and how to ensure that the learning environment meets the needs of all children, including those with special needs
• In planning and creating an enabling learning environment, this course also looks at ways of keeping costs low
• Video examples of effective enabling environments based on jungles and space are included
• This course also looks at the importance of including the outdoors, as well as the indoors, in the learning environment; introducing the idea of Forest Schools
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

On successful completion of this course, you will have the option of purchasing a CACHE certificate. This certificate must not be confused with nationally regulated qualification achievement. Disclaimer statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. CACHE has exercised reasonable care and skill in endorsing this program, and makes no representation, express or implied, with regard to the continued accuracy of the information contained in this program. CACHE does not accept any legal responsibility or liability for any errors or omissions from the programme or the consequences thereof. Endorsement Statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. These programs have been reviewed by a Subject Specialist in childcare and are endorsed by CACHE, they are not a regulated qualification.

It is thought that 1 in 4 people in the UK will be affected by allergies at some point in their life. Allergies are particularly common in children and if you work in childcare, it's likely you will be caring for a child with an allergy. Learn about common allergies, how the body reacts to allergens, common symptoms, how to prevent/minimise the risk of direct contact, and the actions to take if you suspect an allergic reaction. This course is suitable for parents, carers, and childcare practitioners.

Learning outcomes

• If a child comes into contact with an allergen they are sensitive to, they may experience an allergic reaction. Understand the different ways you can come into contact with allergens and know how to prevent it, or limit the exposure. This includes advice on food hygiene and reducing the risk of cross-contamination of food allergens.
• Understand common allergies, such as hayfever and dust allergy, and common food allergies, such as milk and nuts
• Know the signs and symptoms of an allergic reaction and first aid advice about anaphylaxis
• Gain insight into living with allergies and how you can keep your home environment safe and hygienic for people for allergies

Advantages of this course

• Written by an experienced childminder, this course gives practical advice on how to care for a child with an allergy, work with the parents and carers to create an allergy management plan, and how to act when a child has an allergic reaction
• The reading and presentation sections of this lesson give advice on caring for someone with hayfever, pet and animal allergy, dust allergy, mold allergy, latex allergy, and the most common food allergies. The difference between allergy and intolerance is also explained. Medication can help manage the symptoms of some allergies and is essential for someone with a severe allergy who has been prescribed an adrenaline auto-injector. This course touches on some of the medication available and provides useful information on adrenaline auto-injectors.
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

In this course, you will gain an understanding of the concept of child development and how important it is to the work that we carry out with children. Discover child development theories and learn how to apply them to situations within your setting. Study aspects of development, including brain development, and from this understanding consider how best to prepare activities for children and guide their learning.

Learning outcomes

• You will learn that children’s development begins from the moment of conception
• You will learn that a child’s development is influenced by the adults who care for them
• You will learn to be aware of a child’s needs covering all five outcomes mentioned in Every Child Matters
• You will learn that individual children develop in different ways and that it is extremely important that every child is treated as an individual

Advantages of this course

• This course looks at child development theories and theorists, and why it is important to know how children develop when working with them
• It is important to understand the areas of child development to offer appropriate learning experiences and levels of support for each individual child
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course, aimed at those working in early years setting, explores answers to the following questions: What is self-esteem, why is it so crucial to children’s development, and how can you contribute? This course outlines the characteristics of a child with healthy self-esteem and compares this to the characteristics of children with low or poor self-esteem. You will learn what you can do to support the development of children’s healthy self-esteem.

Learning outcomes

• You will gain an understanding of the value of healthy self-esteem to a child’s life, and how this is crucial to their personal, social, and emotional development
• You will learn to work in partnership with parents and carers to build a child’s self-esteem
• You will learn how to encourage children’s positive self-esteem, use praise carefully, and add in elements of choice during activities

Advantages of this course

• Self-esteem is an important part of personal, social, and emotional development and in the early years, a confident child will be more willing to communicate their likes, dislikes, needs, and feelings to an early years practitioner
• You will explore a number of key interventions and activities that can boost a child’s self-esteem
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

On successful completion of this course, you will have the option of purchasing a CACHE certificate. This certificate must not be confused with nationally regulated qualification achievement. Disclaimer statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. CACHE has exercised reasonable care and skill in endorsing this programme, and makes no representation, express or implied, with regard to the continued accuracy of the information contained in this programme. CACHE does not accept any legal responsibility or liability for any errors or omissions from the programme or the consequences thereof. Endorsement statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. These programmes have been reviewed by a Subject Specialist in childcare and are endorsed by CACHE, they are not a regulated qualification.

This course will teach you how to establish a safe and secure environment for children using risk assessments to raise everybody's awareness of potential dangers. Look at ways in which leaders maintain a healthy, safe, and secure environment for children and, in particular, look at hygiene practices. Learn how to supervise procedures for accidents, injuries, illnesses, and other emergencies. You do not need to be working in a managerial role to complete this course, but should be working in a childcare setting.

Learning outcomes

• You will learn the skills required to support children’s health and safety
• You will learn that a key factor in protecting children from accidents and injury is to understand what the risks might be
• You will learn the importance of encouraging children to manage risk for themselves, and the impact of this on their future well-being

Advantages of this course

• All schools and Ofsted registered early years settings have to meet the requirements of the Early Years Foundation Stage (EYFS). One of the guiding themes of the EYFS is the importance of an ‘enabling environment’ and the safety and security of educational space is central to this. Every child has a right to feel safe in their learning environment and this course will outline how you can ensure that they do, from planning a safe educational visit to keeping a record of accidents and injuries.
• Should a child become ill at the setting, it is imperative that staff working there can identify the common signs and symptoms of illness and take action to promote recovery. Illness and injury is covered in the first section of the course, and ways to minimize the risk of illness, such as basic hygiene, is explored in the reading section.
• As a practitioner, it is your responsibility to protect children from accidents and if an accident and/or injury does occur, respond appropriately. In this course, you will learn how to conduct a risk assessment and the actions to take if an accident does occur.
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading gives both practical information and links to websites to expand knowledge

On successful completion of this course, you will have the option of purchasing a CACHE certificate. This certificate must not be confused with nationally regulated qualification achievement. Disclaimer statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. CACHE has exercised reasonable care and skill in endorsing this program, and makes no representation, express or implied, with regard to the continued accuracy of the information contained in this program. CACHE does not accept any legal responsibility or liability for any errors or omissions from the program or the consequences thereof. Endorsement Statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. These programs have been reviewed by a Subject Specialist in childcare and are endorsed by CACHE, they are not a regulated qualification.

Being two isn’t easy; at times you feel big and strong, and other times you feel small and vulnerable. Working with two-year-olds isn’t easy either; one minute they are endearing and trustful, the next they are throwing their weight around like little teenagers, testing whether you really mean what you say. This short course, aimed at early years practitioners and those working with young children, looks at how to set up the physical environment to support children in this unique and seemingly contradictory stage. This course may also be of interest to parents and carers of young children.

Learning outcomes

• You will see how important different environments are for two-year-olds, and will know how to create spaces that encourage movement and action, withdrawing and relaxing, imaginative play, and tactile exploration
• You will find out about the links between physical activity and brain and body development, and the strong biological drive children have for experiences that develop their ‘vestibular sense’
• You will learn how being physical underpins mental health through building self-image, confidence, and self-esteem
• You will understand the need for two-year-olds to immerse themselves in nature and child-friendly recesses in a nursery garden will be suggested to learners
• You will learn the importance of peaceful places in a childcare setting, as well as the importance of creating opportunities for a child to use their imagination
• You will learn about the positive effects of imaginative, sensory, and tactical play
• You will be given suggested ideas for activities and spaces that promote physical, tactile, and sensory play; as well as examples of nurturing spaces – such as a comfortable book corner – and spaces that encourage children to be imaginative – such as a role play area

Advantages of this course

• While open areas are vital for active play, and different materials needed for sensory play, two-year-olds also need to disengage from action during a busy day so their bodies can recharge and their minds can reflect on and process experiences. Imaginative play can also help a child to process experiences and also try to understand the world around them.
• This course offers the learner ideas and activities for creating the perfect environment full of opportunities for whole-child development
• Reading texts, case studies, website and video resources are utilised to explore environments for two-year-olds in more detail

The current emphasis on test scores and league tables induces many schools to rely on formal teaching methods. But is this how children really learn? In order to learn, education must come alive! If interest is kindled, children take initiative and make the knowledge their own. In this course, you'll look at key ways in which you can help that to be the case for the children you work with.

Learning outcomes

• You will understand the principles of playwork and the role of play in building communication and social skills, such as negotiating, discussing plans, and sharing resources
• You will know how to incorporate play into the school day
• You will gain an appreciation of hands-on investigation and will be able to support activities that enable children to ‘think with their hands’
• You will know how to support a child to explore, make, express, or change opinions through creative play. Art supplies, resources, and a dedicated art area will be considered.
• Creativity is, of course, broader than arts and crafts so the importance of construction (or deconstruction) is also outlined. Technology should help children understand mechanical properties and forces so practical involvement is key. This course will help you understand how to support practical play.

Advantages of this course

• As Albert Einstein once said ‘Imagination is more important than knowledge’. It is important, therefore, to provide opportunities for children to become innovative thinkers through immersive, imaginative play. This short course will suggest ideas for play such as this, as well as outlining the benefits of setting aside time for daily play.
• Learning can be described as going from what is known and familiar to what is unknown and uncertain. This course will help you understand the importance of risk-taking in unfamiliar environments, such as a forest, to learning, growth, and development.
• Reading texts, website, and video resources are used to explore the subject in more detail
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course, aimed at those working in early years setting or those with young children, explores how to encourage early literacy. It looks at how literacy and communication skills are central to children’s intellectual, social, and emotional development, and how the world of literacy begins at a very early age.

Learning outcomes

• You will see how important verbal communication is to literacy skills
• You will find out more about the key skills needed to assist children to become motivated and independent readers
• You will learn how early literacy starts with mark marking and emergent writing, alongside drawing
• You will discover how to support reading development

Advantages of this course

• Literacy is a crucial part of intellectual, social and emotional development
• You will be shown a number of suggestions for key interventions and activities that can develop a child’s literacy
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

On successful completion of this course, you will have the option of purchasing a CACHE certificate. This certificate must not be confused with nationally regulated qualification achievement. Disclaimer statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. CACHE has exercised reasonable care and skill in endorsing this program, and makes no representation, express or implied, with regard to the continued accuracy of the information contained in this programme. CACHE does not accept any legal responsibility or liability for any errors or omissions from the program or the consequences thereof. Endorsement Statement: CACHE is a trading name of NCFE (registered company number 02896700) and CACHE; Council for Awards in Care, Health and Education; and NNEB are registered trademarks owned by NCFE. These programs have been reviewed by a Subject Specialist in childcare and are endorsed by CACHE, they are not a regulated qualification.

Care planning can often feel like a mechanical exercise or an extra burden on an already busy and full day. However, there’s little that’s more important to working in a person-centred setting than good care planning. In the hands of an enthusiastic and competent care team, good care planning can turn around care and support completely. This short course will serve as a refresher to an experienced practitioner about the importance of care planning, and as an introduction of the concept to a practitioner who is new to the role. This course may also be of benefit to a manager of a care team with responsibility for care planning.

Learning outcomes

• You will understand the process of care planning from pre-admission assessment to evaluating the plan and making improvements
• Good care plans promote choice, independence, and dignity by solving problems like pain and sensory loss. Upon completion of this course, you will be able to create a care plan that achieves this.
• You will know good practice for setting up a care plan folder

Advantages of this course

• If you support someone with dementia, a care plan will be an important aspect of the care you provide. Many people living with dementia feel as though they’re losing control of their lives, which can be frightening. It can help to know that certain daily events will always happen at a certain time; most people like to have a routine and a person with dementia is no exception.
• This course will ask you to consider how you could improve the lives of those of support and anchor their days
• Website and video resources are utilised to explain your role and responsibilities further
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

You have a duty of care to protect the people you work with from harm from infectious diseases. In order to do this, you need to understand the causes of infection and how the infection is spread. Know the differences between bacteria, fungi, parasite, and viruses, the conditions they need to grow, and the infectious diseases they cause. Understand how pathogens are spread and the chain of infection.

Learning outcomes

• You will know which diseases are notifiable to the Local Authority under the Health Protection Regulations 2010
• You will be able to spot infection risks and poor practices that may result in infection and disease
• If there is an outbreak of a disease where you work, you will know who to tell and how you can stop the spread of infection

Advantages of this course

• Anyone who works with someone who is susceptible to infection should understand the actions that may make infection more likely and how a disease is transmitted. The consequences of poor practice are extremely serious when you work with older people, babies, children, and people with lowered immunity. Some infectious illness is life-threatening, especially when the person who contracts it is considered to be high risk
• Infection that has spread through the body to several organs in different systems is called a 'systemic infection'. Learn about the different types of infection, colonization, and pathogenic and non-pathogenic micro-organisms.
• Additional activities encourage you to reflect on your learning
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

Caring for someone who is approaching the end of their life is one of the most important responsibilities in healthcare and whether you’re an experienced practitioner, or new to the role, it can be an emotional and challenging time. You need to feel ready for this responsibility and this short course will help you to understand best practice in end of life care. This course is aimed at domiciliary care workers and care home workers. It is not just the individual in your care that you are providing comfort to, their family and friends may also need comforting and an open line of communication. This short course will help you know what to say at a difficult time and how much information is appropriate.

Learning outcomes

• You will understand the practical aspects of end of life care, including care planning, working as part of a multi-disciplinary team, and management of symptoms
• It is understandable that some people do not like to talk about death or dying as it’s an upsetting subject and can often trigger painful personal memories, but it is a reality and an unavoidable part of healthcare. It is important to feel as comfortable as you can talking about death and dying to the individuals you support and their loved ones, this course will help you to feel prepared for these types of conversations
• You will know how personalised care can be achieved and the importance of small acts of thoughtfulness and comfort

Advantages of this course

• Supporting an individual at the end of their life can often affect us personally too, this is only natural. It may also affect your colleagues and understanding those feelings and helping one another with them is a part of being a care worker. This short course will be a good first step in understanding emotional responses to end of life care.
• You will be introduced to the ‘Living Well’ tool from the Social Care Institute for Excellence, the Common Core Principles and competences for social care and health workers working with adults at the end of life, and NICE guidelines on the clinical care of adults who are dying during the last 2 to 3 days of life.
• You will be asked to consider the person-centered care and support you would want if you were dying and how you could apply this insight to your work
• Website and video resources are utilised to explain your role and responsibilities further There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course is about personal development in a health and social care setting. It is aimed at practitioners who want to take steps to become a manager and those who want to develop in their current role. Care settings can be transformed by workers who commit themselves to being the best they can be, and effective management. Learn about what makes someone a good manager, how to become one if this is your ambition, and other career paths open to care workers.

Learning outcomes

• You will consider the importance of personal development and how staff acquiring new skills and knowledge can improve a care setting
• You will understand the reasons why someone would want to become a care manager and some of the pressures and responsibilities new managers face
• You will be directed to best practice advice and guidance on the career paths open to them; information on qualifications and training will also be provided

Advantages of this course

• Some people join health and social care because they know it’s what they want and some fall into it and fin they like it. Either way, it’s too demanding and important a job not to give the future careful thought. This course will ask you to consider what you want from your current role, your personal development, whether you want to be a manager, and how far you want to go and the qualifications and training you will need to get there.
• Explore the skills and knowledge you need to be a good manager, the responsibilities of care managers, and often, the life and death decisions they have to make. It may help you make up your mind about whether to pursue a career in management and will also give you an insight into what it’s like for your manager at work.
• Website and video resources are utilized to explore personal development in more detail
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course is aimed at health and social care professionals who offer support and care for people with dementia. It would also be of benefit to someone trying to gain a better understanding of the ‘dementia journey’. Learn how to recognise and understand what dementia means, see the person and not the illness, and find ways to help people live well.

Learning outcomes

• The learner will gain an understanding of the symptoms and effects of dementia
• The learner will know how to provide caring, thoughtful, and considerate support to people at every stage of the dementia journey
• The learner will be able to advise and support the families and friends of someone with this relatively common disorder

Advantages of this course

• In the UK, about 1 in 79 of the population will be affected by dementia so it is likely you will be supporting someone with dementia in your role as a health and social care professional and as such, will need to know how to provide the best possible care and help people live well. You may also need to know how to support a friend or relative with the disorder and the advice and information contained in this course will help you to do so.
• Website and video resources are used to explore the dementia journey in more detail
• There is also suggested extra reading that gives both practical information and links to websites to expand knowledge

This short course, aimed at health and social care practitioners or those caring for a loved one with dementia, will consider the importance of communication and how to help someone who is progressively losing their ability to communicate. Explore some of the techniques you can use to encourage the person you’re looking after to communicate – including through body language and physical contact. View tips on how to respond to someone who is struggling to express themselves and how to cope with the frustration this can cause.

Learning outcomes

• You will understand that people living with dementia progressively lose their ability to communicate
• For people with dementia, problems with communication can affect the care and support they receive. You will understand how best you can include people with dementia in your care plans and express their needs and preferences.
• It is understandable that losing the ability to communicate with ease, or all together, will be frustrating and upsetting for both the person who has dementia and the person who is caring for them. This course offers tips and techniques for finding new ways to communicate and cope with negative emotions.
• You will be informed about how to prevent isolation and loss of connection from loved ones

Advantages of this course

• Imagine not being able to understand the conversations around you, respond to questions, or not being understood by your friends or family. It must be bewildering, frightening, and isolating. It is vitally important, therefore, for carers to find alternative ways to communicate with people living with dementia and allow them to express themselves in non-verbal ways. This course will help you understand the importance of memory and conversation, mindfulness and empathy, and how to live in the moment.
• A person with dementia may have trouble finding the right word, they may repeat words, or become 'stuck' on certain sounds. They are also likely to have other sensory impairments which can make it hard to communicate. Upon completion of this short course, you will understand the affect dementia can have on communication and language.
• You will consider some of the useful aids to communication, such as talking mats, and the CQC guidelines on effective communication in health and social care
• Website and video resources are utilised to explain person-centred care for someone with dementia
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

The introduction of the duty of candour is a major change in health and social care and this short course will introduce practitioners to what is expected of them under the duty. Refresh your knowledge if you are already familiar with the duty, or gain knowledge for the first time if you are responsible for applying the policy that guarantees this at the setting. People in every single role within a health and social care setting have clear responsibilities under the duty of candour, and accountabilities too. The Care Quality Commission (CQC) is responsible for enforcing the duty of candour together with the police and the courts. If organisations fail in any part of this duty, they are liable for heavy penalties. There are lots of reasons, therefore, to take knowledge about the duty of candour very seriously.

Learning outcomes

• You will understand their responsibilities and accountabilities under the duty, as well as those of your team, managers, and setting
• You will feel empowered to speak up if they see bad practice at the setting, and own up if you make a mistake
• When you make a mistake or something goes wrong and the setting is at fault, you will know how to respond and how important it is to apologise to individuals and their relatives

Advantages of this course

• A binding commitment to a culture of honesty is what we would all want for ourselves and our loved ones if we were accessing health and social care services. This course will outline what this looks like in practice and how you can ensure this becomes second nature to you as you run through your daily care routines.
• Website and video resources are utilised to explain the information further
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge

This short course looks at national and local policies for infection control and how to cut down the risk of an outbreak of infection in a care setting. Learn how to use Personal Protection Equipment correctly and the importance of good personal hygiene. Know best practice in cleaning, decontamination, and waste management.

Learning outcomes

• You will be able to work in a way that minimises the spread of infection and will be able to describe best practice in infection control to others
• You will understand the importance of hand hygiene, Personal Protective Equipment, a safe and clean ‘non-touch’ technique, and the safe disposal of sharps
• You will know how to break the chain of infection
• You will understand the 3 levels of decontamination
• You will be able to dispose of healthcare waste, in line with health and safety guidelines

Advantages of this course

• In a health and social care setting, you are likely to come into contact with lots of different situations in which the spread of infection is heightened, as is the risk of being exposed to infectious diseases and illness. Infection control and prevention are, therefore, essential, and as much for your own safety as anyone else’s.
• Website and video resources are utilised to explain the information further
• There is also suggested extended reading that gives both practical information and links to websites to expand knowledge