Refund Policy

Refund Policy

Section -1: Refund Policy (Services and workshops)

The subscriber has the right to recover the money he paid for a service, course, and a certain material on the Takamul Academy website in one case only, which is before the start of the course, in the event that you purchase a course that has not started yet, meaning that the course materials are not available on the site, you can request a refund of the money. Once the course materials have been downloaded on the site, no refunds will be possible

2- The subscriber is not entitled to recover money in any of the following cases

A- Complete access to the material to the subscriber on the site

B – Inability to view the material due to special circumstances for the trainee, whether the lack of equipment or his suffering from a specific disease that prevents him or hinders him from following the materials properly

C – Inability to complete the subject matter whatever the reasons, whether for the death of a relative, a specific disease, or for not being convinced of the subject in question, or other reasons.

D- Violating one of the provisions of this Agreement

E – Technical support disclosure that the problem with the trainee’s inability to view the material is from the participant

F- The subscriber does not benefit from the material or the session or is not convinced of the content presented.

3- The participation of the trainee and the visitor shall be canceled in the event of writing offensive comments and misleading phrases, or sending offensive and offensive words via e-mail or to the agents of the Takamul Academy website. This behavior may also be signed by legal accountability with the amount not being refunded to the trainee. Sending offensive and deceptive phrases can expose the owner to attend from the site without any compensation for the courses he had previously purchased.

4- Our website has the right to stop the participation of the trainee without refunding the money if he violates any of the terms of this agreement

5- In the event that a link of an article presented in exchange for a financial compensation is sent by mistake to a subscriber on the site and he did not pay for this article, we reserve the right to delete this material from his account without notifying him and he is not entitled to claim any compensation.

6- We do not bear any responsibility because the participant was harmed by the courses due to his misunderstanding of them, or because of his wrong application of them, to exercises, or for any reason whatsoever.

7- The Academy of Remittance Integration Company receives only through the approved agents of the company, whose numbers you will find on our agents page. The Takamul Academy Company is not responsible for any fraud or impersonation of an agent, and the subscriber will not be compensated if he sends the amount to another person who is not approved by the Takamul Academy website.

8- Discounts on courses can be decided at any time, in the case of buying the course before the discount, the participant has no right to claim compensation with the amount when we apply the discount on the same course.

9- We, the Academy of Takamul website, have the right to amend, add or delete any item from the terms of this agreement at any time without notifying the subscribers, so please read the terms before making any purchase

 

Section -2: Refund Policy (products)

Exchanges and Returns

Request for Returns of unopened items have to be made within 5 days of the date of delivery, after which we would be unable to cater to your refund, return or exchange request.

To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be with the original packaging intact.

In case of products with manufacturing defects, missing parts or received with any physical damages, an exchange return request must be raised within 2 days of the date of delivery.

Returns for products with manufacturing defects, missing parts or received with any physical damages are subject to inspection.

To accept your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable).

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed as store credits within 7 business days. You may opt to receive a refund to your original mode of payment. If you selected the COD as original mode of payment, the COD fee would be non-refundable.

Late or missing refunds (if applicable):

Please contact your bank or credit card company. There is often some processing time at their end before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@takamulacademy.com

Products on discount (if applicable)

Only regular priced products may be refunded. Unfortunately, products on discount cannot be refunded.

Exchange / Return Shipping

Shipping costs for returns that are not related to product defects i.e.customer error will be borne by the customer.  Such shipping costs are non-refundable. All shipping costs (including delivery and return) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

Section -3: Refund Policy (Services and workshops provided face to face)

1- The subscriber has the right to recover an amount he paid for a service, a course, which was registered to attend face-to-face in one case only,  if you bought a course, and it was canceled by Takamul Academy, you can recover the money back. Once first day of the course started, you can not recover any refund.

2-All fees are non-refundable in all cases.

3- In case the registration is canceled before the TEP course/week starts, then all fees can be used in other courses.

4- If the registration is withdrawn after attending the first day, you can use only 85% of fees in other courses.

5- If the registration is withdrawn after attending the second day, you can use only 70% of fees in other courses.

6- If the registration is withdrawn after attending the third day, you can use only 50% of fees in other courses.

7- If the registration is withdrawn after attending the fourth day, none of the fees can be used in other courses.

8- Substituting absent days is not acceptable unless in case of emergency and medical or personal reasons that have been notified earlier.

9- Refunded exchange is not applicable in case the student is refrained by the Administration for behavioral reasons or mis-given information about psychological or educational difficulties.

10- Refunded exchange is not applicable for discount offers, and only one discount offer can be used at a time.